Privacy Policy

We collect essential customer data necessary to fulfill handcrafted orders including your name, delivery address, email address, phone number, and secure payment details. Payment information is processed securely through our payment provider, and we do not store full card numbers on our own systems. We ask only for the information genuinely needed to serve you well.

Your personal details are strictly utilized for processing transactions, coordinating doorstep deliveries, and sharing essential updates regarding your request. We never sell or lease customer information to third parties. Your details are shared only with the trusted providers who help us operate, such as our payment processor, and only to the extent needed to complete your order.

Providing your mobile phone number at checkout explicitly authorizes Nuvé Atelier to send transactional text messages and place direct phone calls to coordinate your pickup or delivery scheduling. This communication consent is securely maintained and is never shared with third party entities. Consent to receive these messages is not a condition of any purchase. You may opt out of text messages at any time by replying STOP, and message and data rates may apply.

We utilize minimal cookies to maintain shopping cart stability and analyze general website traffic to constantly improve our patron experience. These cookies help the website function properly and let us understand broad patterns, such as which pages are most visited. You may control or disable cookies through your browser settings, though some features may not function as intended if cookies are disabled.

Patrons maintain the complete right to request access to their stored personal details, request corrections, or ask for permanent deletion of their profile details by contacting us at any time. We respond promptly and in accordance with applicable law, and we are committed to handling your information responsibly and honoring your choices about how it is used.